Download/Installation Issue

Created by Chris Mckeown, Modified on Wed, 15 Jun 2022 at 06:55 PM by Chris Mckeown

I’m trying to roll out the Bonus Tools to all my users, and everything works fine when I’m logged in, but when the user logs in, Revit hangs on launch. I get the splash screen, and a blank application screen, and the spinning donut of death.

This is happening before any configuration, just installing version “Bonus Tools App Store-20-15-01-30”, and launching Revit.

It doesn’t seem to matter whether the software installation is done under my login, or the users login. Revit will hang in either case.

When downloading a file from the internet, there’s a checkbox you have to check in its’ properties to “unblock” it. Everything appeared to go normally without unblocking.

Download/Installation Issue

After unblocking the file and running the same install on the same machines that I had problems with, everything worked the way it was supposed to!

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article